Privacy Policy

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Privacy Policy

Last Updated: November 1, 2025
1

Information We Collect

We may collect the following types of information:

  • Personal Information: Your name, email address, phone number, mailing address, payment details (processed securely through our payment gateway), and any property preferences or inquiries submitted through our online forms.
  • Automatically Collected Information: We may automatically collect certain data such as your IP address, browser type, operating system, pages visited, time spent on the site, and referring websites.
2

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and property requests.
  • Process bookings, payments, and property listings.
  • Send you property updates, newsletters, or promotional messages (with your consent).
  • Improve our website, services, and user experience.
  • Comply with legal or regulatory requirements.
3

Payment Processing

Payments made through our website are processed by secure third-party providers. We do not store your full payment card details. All transactions comply with PCI-DSS security standards to ensure your information remains protected.

4

Cookies and Tracking Technologies

Our website uses cookies and analytics tools to improve your experience and analyze traffic. Cookies help us remember your preferences and personalize content. You can disable cookies in your browser settings if you prefer not to allow them.

5

Sharing of Information

We may share your data with trusted third parties, such as:

  • Payment processors.
  • IT and website support providers.
  • Legal authorities (if required by law).

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

6

Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy, orAs required by applicable law.
7

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, or disclosure.

8

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data.
  • Withdraw consent for marketing communications.
  • Request a copy of your data (data portability).

To exercise these rights, please contact us at info@athomevi.com

9

Links to Other Websites

Our website may contain links to other websites for your convenience. Please note that we are not responsible for the privacy practices or content of those third-party websites.

10

Children’s Privacy

Our services are not directed toward children under 18 years of age. We do not knowingly collect personal information from minors.

11

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new “Last Updated” date. Please review it periodically to stay informed about how we protect your data.

12

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

🏢 At Home VI
2805 Fish Bay, St. John, VI 00830
13

Legal Compliance

This Privacy Policy is intended to comply with applicable U.S. federal privacy regulations, including the Federal Trade Commission Act, and follows best practices for businesses operating within the U.S. Virgin Islands.

14

SMS / Text Message Communications

At Home VI may communicate with you by SMS text message at the mobile number you provide. By providing your mobile phone number on our website, through a booking inquiry, on a property application, or by initiating a text to our business number, you expressly consent to receive text messages from At Home VI relating to your inquiry, booking, property management, or real estate transaction.

Types of messages you may receive: responses to inquiries you submit through our website or to our published phone number; booking confirmations, check-in instructions, and guest support messages; property showing confirmations and real estate follow-up; customer service replies, including replies from our AI assistant “Faith”; and account, transaction, or service notifications related to a booking, listing, or property you are associated with.

We do not send unsolicited marketing, promotional broadcasts, or messages to anyone who has not opted in.

Message frequency: varies based on your interaction with us.

Cost: Message and data rates may apply. Consult your mobile carrier for details.

Opt-out: Reply STOP to any message at any time to opt out of future SMS communications from At Home VI You will receive one confirmation message and then no further texts. You may still receive transactional messages directly tied to an active booking or transaction already underway.

Help: Reply HELP for assistance, or contact us at info@athomevi.com or +1 (844) 546-6384.

Carriers: Supported carriers include AT&T, T-Mobile, Verizon, and most major U.S. carriers. Carriers are not liable for delayed or undelivered messages.

Privacy of mobile information: We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties or affiliates for their marketing or promotional purposes. Mobile information is used solely to communicate with you about our services. Aggregated, non-personally-identifying information may be shared with service providers solely for the purpose of delivering messages on our behalf (e.g., our SMS platform provider).